Job Description Main Duties: Administration Liaise with different departments for smooth and co-ordinated work. Should ensure that the team members are adhering to the Human Resource policies. Customer Service Maintaining guest profile and updating the same on regular basis Ensure to interact with the guests & enable the team to understand guest requirements Financial Responsible for maintaining high level of room sales, by up selling. Adhere to Accor guidelines for all the financial related procedures Ensure maximum room occupancy within agreed overbooking policy. Ensure to balance the accounts on a daily basis. Operational Adhere to the Standard Operating Procedures & policies. Ensure maximum room occupancy within agreed overbooking policy Ensure that incoming and outgoing telephone calls are handled promptly and courteously. Ensuring all calls are handled according to Resa Vision training Check the grooming and hygiene of the team. Conduct briefing for Reservation team Communicates
Training
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