Sales & Lead Management Greet all walk-ins and handle inquiries efficiently. Conduct gym tours and highlight facilities and services. Convert walk-ins and phone inquiries into memberships. Follow up on leads via phone, WhatsApp, or social media. Maintain lead register (walk-in / call / online). Promote personal training, classes, and renewal offers. Customer Service Welcome members with a friendly attitude. Handle complaints and resolve issues promptly. Assist members with class schedules, trainer appointments, and billing queries. Ensure front desk area is always clean and organized. Update member profiles in system/software. 3 Daily Operations Checklist ✅ Morning Opening Checklist (Before Members Arrive) Open gym and switch on lights, AC, and music. Check cleanliness of reception, floor, locker room, washrooms. Ensure all equipment is working and sanitized. Check attendance system and sign-in register. Verify membership renewals & pending payments. Set up cash float (if applicable).
Training
