As a Customer Delight Manager, you will lead customer success across onboarding to support and assistance. You will also scale our customer delight index while building systems and processes to measure and improve delight while removing friction across the customer journey. Customer success is our success. As the customer success hire, this is a critical role with high impact. LOCATION Jodhpur, Jaipur EMPLOYMENT TYPE Permanent What You’ll Do Support all customer-related goals to ensure they are successful Proactively identify customer needs and develop/implement repeatable action plans that can be used across the entire customer base Team with our strategic legal and operational partners to streamline customer and operational service Scale our processes, services, and systems playbook Partner cross-functionally with sales, contract management, onboarding, technical support, and product to deliver a first-class customer experience and help drive long-term customer retention Report back
