Job Requirements Process ContributionProcess OutcomePerformance MeasureSales: Customer Engagement Manage the external vendors like event managers, hotels, collateral vendors etc. to enable smooth execution of engagement activities Monitor all customer touchpoints in the stores and ensure exceptional experiment for all walk-ins Ensure customer connects during birthdays & anniversary in coordination with the store staff Organize and manage engagement activities within stores like birthday/ anniversary celebrations" Identify the dormant customers, prepare the customer list, analyse the list and provide suggestions to store managers on dormancy improvement Coordinate with factories to organize visits and provide them with list of identified customers Monitor special categories of customers like Hi Value customers and identify targeted engagement activities Customer engagement plan Customer satisfaction scores Adherence to SOP Sales: Store ComplianceEnsure adherence to standard procedures f
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