JD -  Manage incoming phone calls  Identify and assess customers’ needs to achieve satisfaction  Build sustainable relationships and trust with customer accounts through open and interactive communication  Provide accurate, valid and complete information by using the right methods/tools  Meet personal/customer service team sales targets and call handling quotas  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution  Keep records of customer interactions, process customer accounts and file documents  Follow communication procedures, guidelines and policies  Take the extra mile to engage customers Skills required -  Proven customer support experience or experience as a Client Service Representative  Track record of over-achieving quota  Strong phone contact handling skills and active listening  Familiarity with CRM systems and practices  Customer orientation and ability to adapt/respond to different
