IC1 - Senior Analyst, Customer Support Desk (APAC/EMEA) Qualification – Graduate Degree (preferably in Finance / Commerce) Experience – Min 3+ Years of experience accounts payable domain. Process Knowledge - Good working knowledge in Procure to pay process Soft Skills - Good communication skills in verbal and written communication is a must. Good Analytical Skills Superior customer focus and listening skills are pre-requisites for this position Purpose of Role: To manage operational deliverables and quality ticket handling for CSD (Customer Support Desk) with an objective to resolve escalations and provide guidance on end-to-end resolution for queries received through OSvC and over phone related to AP and TP. Align and contribute to overall team goals with regards to process and quality improvement initiatives. Key Strengths: Must be a self-starter and able to work independently. Should have high energy and be proactive in identifying issues, finding root cause, and implementing a solu
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